Shipping policy
Shipping Policy – PureVista Naturals
Last Updated: June 2026
At PureVista Naturals, we are committed to delivering premium Sri Lankan natural products worldwide. We currently ship to Australia, the United Kingdom, the United States, and throughout Sri Lanka using trusted carriers including Sri Lanka Post, EMS, DHL, FedEx, and UPS.
📦 Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or promotional periods, processing times may be slightly longer.
🌍 Shipping Destinations
We currently deliver to:
- Sri Lanka
- Australia
- United Kingdom
- United States
Additional countries may be added in the future.
🚚 Shipping Methods & Estimated Delivery Times
Sri Lanka
| Service | Estimated Delivery Time |
| Sri Lanka Post Registered Mail | 2–7 Business Days |
| Courier Delivery | 1–3 Business Days |
International Orders
| Carrier | USA | UK | Australia |
| EMS | 7–14 Business Days | 6–10 Business Days | 8–14 Business Days |
| DHL Express | 2–5 Business Days | 2–5 Business Days | 2–6 Business Days |
| FedEx International Priority | 2–5 Business Days | 2–5 Business Days | 3–6 Business Days |
| UPS Worldwide | 3–6 Business Days | 3–6 Business Days | 3–7 Business Days |
Transit times may vary depending on customs clearance, weather conditions, and destination location. FedEx, DHL, and UPS offer international express services with customs support and shipment tracking.
💰 Shipping Charges
Shipping charges are calculated at checkout based on:
- Destination country
- Package weight
- Shipping method selected
- Product dimensions
The final shipping cost will be displayed before payment is completed.
🛃 Customs Duties, Taxes & Import Fees
International orders may be subject to:
- Import duties
- Customs fees
- VAT/GST
- Other destination-country taxes
These charges are determined by the destination country's customs authorities and are the responsibility of the customer unless otherwise stated.
PureVista Naturals is not responsible for customs delays or additional charges imposed by customs authorities.
📄 Customs Documentation
To comply with international shipping regulations, all shipments may include:
- Commercial Invoice
- Packing List
- Product Description
- Customs Declaration
- Accurate customs information helps reduce clearance delays.
🔍 Order Tracking
Once your order is shipped, you will receive:
- Shipment confirmation email
- Tracking number
- Carrier tracking link
Tracking availability depends on the selected shipping service.
📬 Delivery Attempts
If delivery cannot be completed:
- The carrier may attempt redelivery.
- The package may be held at a local postal or courier facility.
- Additional storage or redelivery charges may apply.
Customers are responsible for providing accurate shipping information.
❌ Incorrect Addresses
PureVista Naturals is not responsible for:
- Incorrect shipping addresses provided by customers
- Failed deliveries due to incomplete address information
- Packages returned because the recipient was unavailable
Additional shipping fees may apply for reshipment.
🚫 Restricted & Prohibited Items
We comply with all international shipping regulations.
Orders containing restricted or prohibited items may be canceled or delayed. Certain countries may restrict the import of specific food, herbal, agricultural, or plant-based products.
📦 Damaged or Lost Shipments
If your order arrives damaged:
- Contact us within 48 hours of delivery.
- Provide photographs of the package and contents.
- Include your order number.
For lost shipments, we will work with the shipping carrier to investigate the issue.
🔄 Returns Due to Customs Refusal
If a package is returned because:
- Customs clearance was refused
- Duties and taxes were not paid
- Import regulations were not met
Any refund issued will exclude:
- Original shipping costs
- Return shipping fees
- Customs charges incurred
⚠️ Shipping Delays
PureVista Naturals is not liable for delays caused by:
- Customs inspections
- Airline disruptions
- Natural disasters
- Political events
- Carrier operational delays
- Public holidays
📧 Contact Us
PureVista Naturals
Sri Lanka
Email: support@purevistanaturals.com
Website: www.purevistanaturals.com
Business Hours: Monday – Friday 9:00 AM – 6:00 PM (Sri Lanka Time)
Customer Agreement
By placing an order with PureVista Naturals, you acknowledge and agree to this Shipping Policy, including any customs duties, taxes, and import regulations applicable in your country.
