Return and refund policy

RETURN & REFUND POLICY

PureVista Naturals

Last Updated: 01/01/2026

At PureVista Naturals, we are committed to providing high-quality natural and herbal products. Due to the nature of our food products, please review our Return & Refund Policy carefully before placing an order.

Eligibility for Returns

For health, safety, and hygiene reasons, we do not accept returns of food, tea, herbal, spice, or other consumable products once they have been delivered.

However, we may provide a replacement or refund if:

• The item arrives damaged during shipping
• The item is defective
• You receive the wrong product
• Your order is incomplete due to an error on our part

Reporting Damaged or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery.

Email: support@purevistanaturals.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Clear photos of the packaging

Claims submitted after 48 hours of delivery may not be eligible for review.

Refunds and Replacements

After reviewing your claim, PureVista Naturals may, at its sole discretion:

• Issue a full or partial refund
• Send a replacement product
• Offer store credit where appropriate

Approved refunds will be issued to the original payment method used during purchase.

Refund processing may take 5–10 business days after approval. Processing times may vary depending on your bank or payment provider.

Non-Refundable Situations

Refunds or replacements will not be provided for:

• Change of mind after purchase
• Incorrect shipping information provided by the customer
• Failure to collect or receive the shipment
• Delays caused by customs authorities
• Import duties, taxes, or customs fees
• Delivery delays caused by courier services
• Opened, used, or consumed products
• Orders rejected, seized, or destroyed by customs due to local import restrictions

Order Cancellations

Orders may be cancelled before shipment.

Once an order has been shipped, it cannot be cancelled.

Customs, Duties, and Taxes

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country.

PureVista Naturals is not responsible for customs delays, inspections, or charges imposed by customs authorities.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

PureVista Naturals
K M L I Wajiranatha
1485/C Hokandara Road
Pannipitiya 
10230
Sri Lanka
+94712012626

Email: support@purevistanaturals.com

Website: https://purevistanaturals.com