Shipping Policy – PureVista Natural
At PureVista Natural, we proudly ship our natural products worldwide with reliable international courier partners.
1. Order Processing Time
- Orders are processed within 2–4 business days.
- Orders are not processed on weekends or public holidays.
- You will be notified if there is any delay.
2. International Shipping Methods
We use trusted international shipping partners such as:
- DHL Express (Fast & reliable).
- FedEx (Priority shipping).
- EMS (Cost-effective option).
Shipping method depends on your location and selected option at checkout.
3. Estimated Delivery Time
- DHL / FedEx: 3–7 business days.
-
EMS / Standard Shipping: 7–21 business days.
Delivery times may vary depending on destination country and customs clearance.
4. Shipping Charges
Shipping fees are calculated at checkout based on:
- Package weight.
- Destination country.
- Selected shipping method.
5. Customs, Duties & Taxes
- All international orders may be subject to import duties, taxes, and customs fees.
- These charges are the customer’s responsibility.
- PureVista Natural is not responsible for delays caused by customs.
6. Order Tracking
- Once your order is shipped, you will receive a tracking number.
- You can track your shipment through the courier’s website.
7. Shipping Restrictions
- We currently ship to most countries, but some regions may have restrictions.
- If shipping is not available to your country, you will be notified at checkout.
8. Delays & Issues
- Delivery may be delayed due to:
- Customs inspections.
- Weather conditions.
- Courier service issues.
- We are not responsible for delays beyond our control
9. Lost or Damaged Packages
- If your package is lost or arrives damaged, contact us within 48 hours of delivery.
- We will assist in resolving the issue with the courier
10. Contact Us
For any shipping-related inquiries:
- WhatsApp: +94 78 306 8970
- Email: support@purevistanaturals.com
